BOC staff takes pride in providing a high level of customer service to stakeholders. Customer service is highly regarded as the BOC establishes and regularly reviews both the standards for the practice of athletic training and the continuing education requirements for BOC Certified ATs.
Have you heard? The BOC is calling 100% of athletic trainers (excluding new ATs certified in 2012 and 2013) to educate them about the recent recertification changes. Between March 2012 and October 2013, four BOC staff members will work to call 38,000+ ATs to update them on the status of their recertification progress and review the changes the BOC made last year. Information includes the current reporting period and required number of CEUs, instruction in using CE203 and AT203 Continuing Education Forms in BOC Central and 2012 and 2013 Recertification Fee payment updates. An email then follows up the call with information to be referenced if necessary.
This is just one way that BOC Works 4 U! National Customer Service Week is October 1 – 5, 2012. How do you provide great service to your students and patients everyday?
Written By: Jessica O’Neel, MS Ed, ATC